We are proud to say that team member Rebecca has had an article published in this months edition of Property Professional Magazine. It’s focus was on Consumer Awareness and ensuring that the customer is always put first. Please take a look…
“Putting the client first encompasses the culture of our company as a whole. We are a small independent estate agency dealing in residential sales, and we are based in a Cheshire village where our reputation over the last 15 years has grown by recommendation.
We display the Propertymark logos on our branded car, our corporate literature, and throughout our office. We find this extremely beneficial as it reinforces our credibility and shows our commitment to industry regulation.
There are several important factors for us when it comes to putting the client first and going the extra mile.
Our starting point is always to minimise stress and disruption to our clients from the moment they first make contact with us. There are several ways we do this; from making sure we arrange one appointment in which the photographs, floor plan and EPC are carried out, to collecting a key from the first appointment so that we can carry out all the viewings from day one.
Similarly we like to provide this service to our buyers by following up leads promptly so they don’t have to chase us, confirming viewings at first contact (not having to wait for a call back) and informing them well in advance of any documentation that we need from them.
We also place a huge focus on protection of our clients, so we have strict systems in place regarding the ordering of EPC’s, and the collection of evidence for Anti-Money Laundering (AML) regulations.
Transparency and honesty for ourselves means that we have never had a negative response from either sellers or buyers to our systems, or the collection of information for AML, and they understand that this is to place them in a position of security.
Going the extra mile is something all of us do on a daily basis. I think that is because, as a small team, we all love our jobs and our community, and so it is important to us. We always return calls when we say we will, we communicate frequently with our clients (and hold their hands through tricky sales), and we always update our clients, even when we have nothing to tell them. We just treat others as we would want to be treated, and although this is standard for us as people, it is not always standard within the industry.”